We encourage you to contact us immediately if you are not satisfied in any way with your sitter or our service. We will address any issues, and hopefully rectify whatever problems you may have. We want to live up to your expectations, so please contact us as soon as possible if that hasn’t happened. Occasionally, a sitter and pet, or a sitter and a client, just don’t “mesh”. We strive to have multiple sitters in all areas we service, as we want to provide you with that “perfect fit”.