24-hours’ notice for all NON-HOLIDAY cancellations is required. There is no refund for service that is cancelled same day, however, the remainder of the visits beyond that will be held as a credit, or promptly refunded. If you return home early without notifying us, you will be charged for any attempted visits. During the holidays, ALL cancellations should be made at least one week prior to scheduled service. Last-minute cancellations may be subject to a 50% cancellation fee. No refunds will be given on holiday services after the job has started.

OVERNIGHT bookings must be paid prior to the commencement of your pets’ first nightly stay.